Any letter. Any document. Clearer words.
What letter do you need help understanding?
Tell us the kind of letter—not the private details—and we will guide you to a calm, plain-English explanation.
£40 per letterOne-off paymentNo subscription
Document explanation only—not medical, legal, financial or other professional advice.
Not just five types of letter
If the wording matters to you, it matters to us.
Clarity Companion can help with any letter or written document that feels confusing, formal, technical, stressful or simply too much to take in at once.
Medical & health letters
GP, hospital, consultant, clinic, scan, test-result, discharge and appointment letters.
Find clearer wordsDental letters & treatment plans
Dental estimates, treatment plans, bills, referrals, implant, orthodontic and aftercare letters.
Find clearer wordsVeterinary & pet documents
Vet reports, pet blood tests, treatment plans, surgery estimates, aftercare and insurance letters.
Find clearer wordsInsurance & money letters
Claims, policies, renewals, bills, payment requests, decisions and financial correspondence.
Find clearer wordsFamily, school & care letters
School, council, housing, childcare, EHCP, social-care and family-related documents.
Find clearer wordsAnother kind of letter
Work, legal, government, complaint, account, contract, form, email—or any other wording you do not understand.
Find clearer wordsCannot see your letter above?
That is completely fine. Upload it through the general form and tell us which part feels confusing.
A simple path through difficult wording
From “What does this mean?” to a calmer next conversation
Upload the complete letter, form, report or email.
We organise the main message and explain difficult terms.
Dates, actions and questions are made easy to find.
You feel better prepared to speak to the right person.
We explain what is written. We do not invent missing meaning, make decisions for you or replace the professional or organisation that sent the document.
See the difference
A fictional medical letter, retold as a clear little story
This is one example of the format. The same calm structure can be used for an insurance decision, school letter, dental plan, vet report, council notice—or almost any other document.
Dear Alex,
Thank you for attending the respiratory outpatient clinic. Your recent chest X-ray was reported as showing no acute abnormality. Spirometry suggests a mild obstructive change.
Please continue your current inhaler as prescribed. We have asked your GP to arrange repeat spirometry in three months. A routine follow-up appointment will be arranged in approximately 16 weeks.
Please seek urgent medical assistance if you develop severe or rapidly worsening breathlessness.
Yours sincerely,
Dr Rowan Ellis
Consultant Respiratory Physician
First, take a breath.
The letter says Alex’s chest X-ray did not show a new urgent problem. A breathing test showed a mild change in how easily air moves out of the lungs.
The clinic is keeping Alex’s current plan in place. It wants another breathing test in three months and a routine clinic review in about 16 weeks.
The difficult words, made gentler
- Acute abnormality
- A new or urgent problem visible on the X-ray. The letter says one was not seen.
- Spirometry
- A breathing test that measures how much air you can breathe out and how quickly.
- Obstructive change
- The test suggests air did not flow out as freely as expected. The letter describes the change as mild.
- Routine follow-up
- A planned appointment rather than an emergency appointment.
The path through the next few months
Use it as already prescribed.
The letter says the GP has been asked to arrange this.
The respiratory clinic plans a routine review.
The letter’s urgent instruction: seek urgent medical assistance for severe or rapidly worsening breathlessness.
Questions Alex could take to the next conversation
- Do I need to contact my GP to arrange the repeat breathing test?
- What does “mild obstructive change” mean in my individual case?
- Should I bring my inhaler to the follow-up appointment?
- Who should I contact if an appointment does not arrive?
This explanation follows the fictional letter only. It does not diagnose Alex, assess urgency independently or recommend different treatment.
No important instruction is softened or removed.
Headings, short sections and a timeline reduce the mental load.
Neutral prompts help the next conversation.
Listen slowly, pause and replay the explanation.
Why this format works
Clear information should be understood the first time.
Our layout follows widely used plain-language principles: begin with what matters, break information into logical chunks, use everyday words and support important text with useful visuals.
Clarity Companion is an independent document-explanation service. These public sources inform our communication style; they do not endorse or provide the service.
CDC plain-language guidance recommends logical chunks, headings and careful word choice.
NHS England describes good content as plain, concise, current and accurate.
NHS accessibility guidance recommends highlighting key information and supporting text with diagrams or images.
Clear about our limits
Understanding comes first. Decisions stay with you and the right professional.
Clarity Companion explains the words already in your document. If specialist knowledge, a formal interpretation or an urgent decision is needed, the original sender or an appropriately qualified professional is the right person to contact.
We can
- Summarise the written message
- Explain unfamiliar wording
- Highlight stated dates and actions
- Organise neutral questions
We cannot
- Diagnose or assess a condition
- Give legal or financial advice
- Decide what you should do
- Replace the document’s sender
Questions, answered simply
Before you send a letter
Not sure whether your document is suitable? Email info@myclaritycompanion.com.
Can Clarity Companion explain any kind of letter?
Yes. The five Companion areas are useful starting points, but they are not a limit. You can send a letter, report, form, bill, policy, important email or other document. We explain the wording and structure without pretending to provide specialist advice.
Should I type the whole letter into the search box?
No. Type only the general kind of letter, such as ‘hospital appointment letter’ or ‘council housing letter’. Do not type names, addresses, medical details, account numbers or other private information into the homepage search.
What will my explanation include?
Your explanation can include the main message, difficult terms in everyday words, dates and actions already stated in the document, a simple timeline, and neutral questions you may want to ask the right professional. Optional audio is available where offered.
Does Clarity Companion give medical, legal or financial advice?
No. We explain the document you provide. We do not diagnose, interpret results independently, recommend a decision, or replace a doctor, dentist, vet, solicitor, insurer, financial adviser or other qualified professional.
Can I send a letter for a relative?
You can help someone else if you have their permission or the right to share the document. You may cover or remove personal information that is not needed before uploading.
How much does it cost?
The homepage price is £40 per letter as a one-off payment, with no subscription. Check the order page for the current details before submitting your document.
One difficult letter. One calmer explanation.
Let’s make the words feel manageable.
Upload any letter or document you do not understand. We will help you find the main message, the important details and the questions worth asking.
Have Questions?
Send us a quick enquiry note before purchase and let’s figure things out together.